A “Sample Letter To Profeco Regarding Timeshare Cancellation” is a template. You use it to write a formal complaint. It’s for when you want to cancel a timeshare contract in Mexico. You might need it if the timeshare company isn’t cooperating.
Canceling a timeshare can be tricky. Dealing with international laws adds another layer. Profeco is Mexico’s consumer protection agency. This letter helps you file an official complaint.
We’ve got you covered! This article provides sample letters. Use them as a guide to write your own. We will make the process easier for you.
Sample Letter To Profeco Regarding Timeshare Cancellation
**[Your Name]**
**[Your Address]**
**[Your City, State, Zip Code]**
**[Your Phone Number]**
**[Your Email Address]**
**[Date]**
**PROFECO**
**[PROFECO Address]**
**[PROFECO City, State, Zip Code]**
**Subject: Formal Complaint Regarding Timeshare Cancellation – [Timeshare Company Name] – Contract Number [Your Contract Number]**
Dear PROFECO Representatives,
I am writing to file a formal complaint against [Timeshare Company Name] concerning my attempt to cancel a timeshare contract. My contract number is [Your Contract Number]. I signed the contract on [Date of Purchase] at [Location of Purchase].
I am requesting assistance from PROFECO to ensure the cancellation of this contract and a full refund of any money I have paid to [Timeshare Company Name].
I appreciate your attention to this matter and look forward to your prompt response.
Sincerely,
[Your Signature]
[Your Typed Name]
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How to Write a Letter to Profeco Regarding Timeshare Cancellation
1. Subject Line: Clearly State Your Intention
The subject line is your initial foray, so make it count. Be succinct, yet explicit. Think “Formal Complaint: Timeshare Cancellation Request – [Your Name] – [Contract Number]”. Avoid ambiguity; Profeco needs to immediately understand the letter’s purpose.
2. Salutation: Establish a Respectful Tone
Begin with a formal salutation. “Estimados Señores de Profeco” (Esteemed Sirs of Profeco) is a conventional, impeccable choice. It demonstrates deference and sets a professional stage for your grievance. Avoid overly casual greetings.
3. Introduction: Concisely Present Your Case
In the introductory paragraph, identify yourself, state your contract details, and unequivocally declare your desire to rescind the timeshare agreement. Include the resort name, contract number, and date of purchase. For example: “I, [Your Name], am writing to lodge a formal complaint regarding timeshare contract number [Contract Number] with [Resort Name], purchased on [Date of Purchase]. I am availing myself of my right to cancel this contract.”
4. Body: Articulate the Justification for Cancellation
This is the substantive core of your letter. Enumerate the reasons justifying your cancellation request. Common grounds include high-pressure sales tactics, misrepresentation of the timeshare benefits, or failure to honor the cooling-off period. Provide specific examples and dates. Be fastidious in your record-keeping and referencing.
- Detail any misleading statements made by the sales representatives.
- Specify if you were denied your legal right to a cooling-off period (usually five business days).
- Include copies of any documents that support your claims, such as sales brochures or contracts.
5. Demand: Clearly State What You Expect From Profeco
Explicitly state the redress you seek. Typically, this involves the cancellation of the contract and a full refund of any monies paid. Avoid equivocation; be decisive and unambiguous. For instance: “I respectfully request Profeco’s intervention to facilitate the immediate cancellation of my timeshare contract and a full reimbursement of all payments made to date.”
6. Enclosures: Provide Supporting Documentation
List all enclosed documents at the end of the letter, before the closing. This allows Profeco to readily verify your claims. Examples include: “Enclosures: Copy of Timeshare Contract, Copy of Payment Receipts, Copy of Communication with Resort.”
7. Closing: Maintain Professionalism and Express Gratitude
Close the letter with a formal valediction. “Atentamente” (Sincerely) is a suitable choice. Include your full name, address, phone number, and email address. Express gratitude for Profeco’s attention to the matter. A concluding sentence like, “Thank you for your time and consideration in this pressing matter. I eagerly anticipate your expeditious response.” leaves a positive, professional final impression.
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Frequently Asked Questions About PROFECCO Timeshare Cancellation Letters
This section provides answers to common questions regarding drafting a sample letter to PROFECO for timeshare cancellation. Understanding these FAQs can assist in navigating the process more effectively.
1. What is PROFECO?
PROFECO is the Federal Consumer Protection Agency in Mexico, tasked with protecting consumer rights and mediating disputes between consumers and businesses.
2. Why would I send a letter to PROFECO regarding timeshare cancellation?
A letter to PROFECO is generally sent when you’ve encountered difficulties canceling your timeshare contract directly with the developer, particularly if you believe your rights have been violated.
3. What information should I include in a sample letter to PROFECO?
Include your personal details, the timeshare company’s information, a detailed account of the issues, relevant dates, contract details, and the resolution you seek.
4. Is a sample letter to PROFECO a guarantee of timeshare cancellation?
No, a sample letter is a formal communication to PROFECO. PROFECO will investigate and act as a mediator, but a successful outcome is not guaranteed.
5. Where can I find a reliable sample letter to PROFECO for timeshare cancellation?
Consult legal professionals specializing in Mexican timeshare law or reputable consumer protection organizations for a suitable template.